Returns & Exchanges

Due to the perishable nature of our food products, we cannot accept returns once an order has been delivered; however, we are committed to providing full refunds or replacements for any damaged or incorrect items. Please notify our customer support team within 24 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged product, the packaging, and the shipping label as soon as you notice a discrepancy.

• 2.
  Contact Support

  Send an email to our claims department with your order number and the attached photos within 24 hours of receiving your delivery.

• 3.
  Internal Review

  Our quality assurance team will review your submission to verify the condition of the goods and process your request within 48 business hours.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost.